Your Questions, Answered!
Welcome to our FAQ! We’ve tackled the most common questions, so you can get the info you need with zero hassle.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship outside of Australia?
No, we currently only ship to Australia and New Zealand. But hey, if that changes in the future, we’ll be sure to shout it from the rooftops!
Can I order from overseas and have it delivered within Australia?
Absolutely! As long as the shipping address is within Australia or New Zealand, you’re good to go.
How long does shipping take within Australia?
Metro areas: 2-5 business days.
Regional areas: 2-10 business days.
Delivery times may vary due to freight service delays.
Do you deliver to PO Boxes or Parcel Lockers?
No, we don’t currently deliver to PO Boxes or Parcel Lockers—just good old street addresses within Australia and New Zealand.
Can I arrange my own courier for delivery?
No, not for online orders. But if you're ordering 10+ cartons, submit a quote and chat with our team—we can discuss freight options to suit your needs!
Can I return my order if I change my mind?
Sorry, we don’t accept returns for change of mind. But if something’s wrong with your order, contact sales@ecogrip.com.au within 7 days, and we’ll sort it out!
How do I return my order?
If you have any issues with your order, just shoot us an email at sales@ecogrip.com.au, and we'll help you sort it out. Please keep in mind, all orders are final, and we don’t offer a change of mind.
Orders
Below are some of are common questions about orders
Can I order less than a full carton?
Nope! Orders are only available by the carton—so stock up and keep those cans covered!
Is there a limit to how many cartons I can order online?
Yes, online orders are capped at 9 cartons. Need 10 or more? Submit a quote request.
Why do I need to submit a quote for large orders?
For bulk orders, we offer tailored pricing and shipping options to ensure you get the best deal possible. Submitting a quote request allows our team to provide accurate costs and availability tailored to your needs.
Products
Below are some common questions about our products
Are ecogrip can carriers recyclable?
Absolutely! Our carriers are 100% recyclable. Simply pop them in your local recycling bin. Did you know? Our black carriers use carbon black-free pigment that’s near-infrared, for accurate sorting at recycling plants. Want to learn more? Checkout our our story page of how it all works.
Can I recycle my can carriers directly to ecogrip?
Ecogrip encourages you to toss them in your local recycling bin or check out bottleshops that love giving old carriers a second chance. Either way, you’re levelling up your recycling game and giving plastic a new purpose!
Will ecogrip work with my applicator machine?
Ecogrip works with a range of applicator machines. Chat with our sales team, and we’ll help you get your applicator ecogrip-ready.
Why is the carrier a bit tight when removing it from the cans?
Our carriers are designed to hold your cans securely, so they stay in place during handling. The snug fit ensures they won’t slip or spill, but don’t worry it’ll come off with a little gentle pull. We promise, it’s worth the effort for the peace of mind!
Can I order barcode labels online?
Submit a quote request for barcode labels! Since they’re custom printing, we’ll chat to tailor them to your needs and make sure everything’s spot on before we print.